Age requirements and verification
Goldex is available only to players aged 18 or above, or the minimum age applicable in their jurisdiction. During registration and account verification, Goldex checks players' age in accordance with applicable regulations.
Age verification is part of the registration process. Players must submit documents to confirm their identity and age during account verification.
Gaming control tools
Goldex offers several tools to help players manage their gaming behaviour:
- Deposit limits – set how much you can deposit
- Loss limits – control maximum losses over a set period
- Self-exclusion – temporarily or permanently block your account
- Cool-off period – take a break from your account
Self-exclusion
Players can self-exclude if they wish to restrict or pause their gaming activity. This can be initiated through account settings or by contacting customer support.
A self-exclusion is binding and prevents access to your account and all promotional activities from Goldex during the chosen period.
Support and help resources
Several established organisations offer advice and support for problem gambling:
| Organisation | Focus | Contact |
|---|---|---|
| GamCare | Free advice and self-help tools for players in the United Kingdom | gamcare.org.uk |
| Gamblers Anonymous | Support groups and peer help for problem gambling | gamblersanonymous.org |
| Gambling Therapy | Online counselling and cognitive behavioural support | gamblingtherapy.org |
Responsible gaming at Goldex
Goldex supports players who wish to self-exclude their accounts or control their gaming activity through deposit and loss limits. Customer support can assist with managing these settings.
For more comprehensive support, Goldex recommends players to contact external support organisations that offer specialised resources for problem gambling.
FAQ
Who can play at Goldex?
Only players aged 18 or above, or the minimum age applicable in their region, may register and play.
How do I set deposit limits?
Goldex allows players to set daily, weekly or monthly deposit limits through account settings. Contact support if you need assistance.
Can I self-exclude my account?
Yes. Players can initiate a temporary or permanent self-exclusion through their account settings or by contacting customer support. Self-exclusion is binding and blocks access to the account.
What external support organisations are available?
GamCare, Gamblers Anonymous and Gambling Therapy offer specialised support and resources for players who need help.
What is a cooling-off period?
A cooling-off period is a temporary block on your account to take a break from gambling. This can be requested through account settings and can last from hours to days.
